General Terms and Conditions

01.01.2026

1. Scope

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These General Terms and Conditions apply to all services and legal transactions between Istoria, [Full Address], [Postal Code, City], [Country], and its customers.

Any differing terms of the customer shall only apply if expressly accepted by Istoria in writing.

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2. Conclusion of Contract

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A contract is concluded through a written quotation and acceptance, with email being sufficient, or through the use of our services.

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The contractual basis is governed by the applicable provisions of Swiss law.

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3. Services

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The type and scope of services are determined by quotations, project agreements, booking confirmations, service confirmations, or other written agreements.

Any changes or additional services require the written consent of both parties.

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4. Prices and Payment Terms

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Unless stated otherwise, all prices are in CHF and exclusive of VAT or any other applicable taxes.

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Invoices are payable within 30 days net unless otherwise agreed in writing.

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In the event of late payment, Istoria may charge default interest and any applicable reminder or collection fees in accordance with applicable law.

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5. Customer Obligations

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The customer shall provide all information, materials, approvals, and access required for the proper performance of the agreed services in a timely manner.

If the customer fails to cooperate as required, the customer shall bear responsibility for any resulting delays, additional work, or additional costs.

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6. Travel, Concierge, and Third-Party Services

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Where Istoria arranges or coordinates travel-related, accommodation-related, transport-related, event-related, or concierge-related services through third-party providers, the actual provision of those services may be subject to the terms and conditions of the respective provider.

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Istoria is responsible for its own advisory, planning, coordination, and agreed service scope, but not for the independent performance, availability, pricing changes, delays, cancellations, or contractual terms of third-party providers unless expressly agreed otherwise in writing.

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7. Intellectual Property and Usage Rights

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All materials, texts, concepts, itineraries, designs, proposals, editorial content, and other works created by Istoria remain protected by applicable intellectual property laws.

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Until full payment has been received, all rights remain with Istoria.

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Upon full payment, the customer receives a non-exclusive right to use the deliverables for the purpose defined in the agreement.

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Any further use, disclosure to third parties, modification, publication, or use beyond the agreed purpose requires prior written consent from Istoria.

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8. Customer Materials and Third-Party Content

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The customer warrants that all materials provided by the customer, including texts, images, logos, music, videos, documents, or other content, are free of third-party rights or that the necessary rights and permissions have been obtained.

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If Istoria is held liable by third parties due to rights infringements caused by customer-provided materials, the customer shall fully indemnify and hold Istoria harmless against all claims, damages, costs, and expenses, including legal fees.

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9. Data Protection

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Istoria processes personal data exclusively in accordance with the Swiss Federal Act on Data Protection and, where applicable, the GDPR.

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The customer agrees that personal data may be processed for the purposes of contract performance, customer support, communication, and, where consent has been given, marketing.

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Further details are set out in the Privacy Policy published on our website.

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10. Liability

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Istoria shall only be liable for damages caused intentionally or through gross negligence, unless mandatory law provides otherwise.

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Liability for indirect damages, consequential damages, loss of profit, or unrealised savings is excluded to the extent permitted by law.

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In any case, the maximum liability of Istoria shall be limited to the amount of the agreed fee for the specific service giving rise to the claim.

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11. Confidentiality

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Both parties shall treat all confidential information received in connection with the business relationship as strictly confidential and shall not disclose it to third parties unless required for contract performance or by law.

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12. Cancellation and Termination

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Project-based agreements may be terminated with 30 days’ notice unless otherwise agreed in writing.

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Services already performed, expenses incurred, and work already committed shall in any case be compensated.

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If the customer cancels a confirmed project, trip planning service, concierge arrangement, or other agreed service, all costs and work already incurred up to the time of cancellation remain payable.

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Where third-party services have already been booked or reserved, the relevant third-party cancellation terms may also apply.

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13. Governing Law and Jurisdiction

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Swiss law shall apply exclusively, excluding conflict-of-law provisions to the extent permitted.

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The place of jurisdiction for all disputes shall be Basel, Switzerland, unless mandatory law provides otherwise.

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Istoria is a brand operated by [Legal Company Name].